RQ is an apparel brand dedicated to making a glimpse of luxury accessible to all. RQ goes beyond just striving for high-quality products, but we aim to transform every aspect of the shopping experience into a sensorial and premium journey while offering affordable apparel that embodies silent luxury.

RQ means Return of Quality. We aim to continuously bring back the kind of quality that was once accessible to everyone.

In the meantime, RQ offers timeless, classic polo shirts as its first product. However, we are dedicated to enhance the shopping experience by expanding to other categories. With your help and support, we will be able to achieve this. Watch out for it soon!

RQ is only available online, for now.

We are currently available on this website (www.shoprq.ph), Facebook (https://www.facebook.com/shoprq/) and Instagram (https://www.instagram.com/shoprq.ph)

We strive to create a physical store for everyone to experience the luxury journey first-hand, and hopefully it will be anytime soon!

A confirmation or shipping e-mail should follow as soon as you complete your checkout process.

It may have been because of the following:

1) It is filtered to your Spam/Junk folder

2) You may have entered the wrong e-mail address or it was misspelled when you checked out.

If you think you gave us the wrong e-mail address, e-mail us at concerns@shoprq.ph to have the right information sent to your correct e-mail address.

When you submit an order, we will start processing your order immediately to ensure the quickest delivery. If your order has already left our origin, we’ll need some time to rectify the issue and plan for any potential return or exchange.

Please send us an email at returns@shoprq.ph or drop us a message via our Live Chat immediately if you change your mind about your purchase. This is for us to check your order status and modify it accordingly.

If your order has been delivered, kindly refer to our Return & Exchange Policy page for more information.

If you have placed your order whilst logged in to your account (by creating an account or signing in to your account), you will find your order in My Account/My Orders.

Other options to know the status of your order:

1) You may e-mail us to concerns@shoprq.ph and we will respond to you in 0-24hrs.

2) You may send us a message on our Instagram page (@shoprq.ph) and we will respond to you the soonest we open your message.

3) We usually send the tracking number of the chosen courier in our shipping e-mail to you. You may want to check this e-mail and copy-paste the tracking number to the courier's site. Please do not hesitate to message us if you could not access the tracking number.

The process of your order are as follows:

1) Customer places an order; a confirmation e-mail will be automatically sent to your e-mail stated in the checkout page.

2) For customers who paid through the digital payment portal, your orders will automatically be processed.

3) For customers who have chosen any offline payment, we would need to wait for the proof of payment before we could proceed with the processing of orders. You may send the payment screenshots through e-mail (payment@shoprq.ph) or you may send the screenshot to our Instagram page (@shoprq.ph). Please state your name and order ID so we may easily locate your order.

4) Once it has been shipped outside our inventory origin, we will automatically send a shipping e-mail or SMS to notify you on the update.

As we progress with our business processes, we strive to consistently evolve so that you, our customers, would have a better and easier shopping experience.

The RQ Online Shop is the official RQ shop on the Internet. It offers the same products as we have advertised in our social media pages, and soon online exclusives especially for members.

Our website inventory is always updated real-time. If you find an error in our website, please feel free to message us on Instagram (@shoprq.ph) for your inquiries.

Please check the size guide available on each product page.

There is no minimum order value when buying in the RQ website. However, there is a FREE Shipping for orders with a minimum order value of P2,500, exclusive only on website orders.

We offer same day delivery within National Capital Region (NCR) only. The only available areas are dependent on what the leading same-day couriers (i.e. GRAB & Lalamove) can reach from the point of pick-up.

Please take note that the same-day delivery guidelines:

1) The product should be available on-stock.

2) Cut-off time of same-day delivery orders is 3PM. Any orders beyond 3PM will be processed the following working day.

3) Customer is responsible for the shipping rates of same-day delivery orders. There is no fixed rate as it depends on the running rate based on pick-up time.

Apart from this website for a more seamless journey, you may message us directly in our Instagram Page (@shoprq.ph) for your orders.

For purchases below P2,500, the shipping fee is between P50-P200 depending on the location of the delivery, and to areas covered by local affiliated couriers in the Philippines.

We offer FREE SHIPPING for orders P2,500 and above within the Philippines only.

For international orders, you may e-mail us at international@shoprq.ph.

We strive to be able to ship RQ products worldwide. The list of countries eligible for shipping will be updated below.

For shipping rates for international shipping, you may refer to the Shipping Policy page.

The processing of orders could take 0-2 days before we would be able to ship out. Delivery usually takes 2-5 days for orders within National Capital Region (NCR) & Provincial Luzon, while 1-1.5 weeks for Visayas, Mindanao, and MIMAROPA.

For more details, please refer to the Shipping Policy page.

The tracking number will be in the shipping email which will be sent out after we officially ship out your order. Do check your spam or junk folder as well, otherwise let us know at askus@shoprq.ph if you have not received it.

We know how important your order is as much as we do!

If the tracking information states that your items have been delivered but you have not received it, please check around or nearby your delivery address.

The package may also have been left with security guards, building administration or its equivalent.

We are always willing to provide assistance when this happens. However, RQ is not responsible for packages whose signature requirement was released. We are not responsible for lost or stolen packages if delivery has been confirmed through the order tracker.

If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.

Once the package arrives at your local shipping station, local affiliated couriers will contact you via text and e-mail to inform you of your shipping schedule. In most cases, this is the next business day.

Failure to reply to the notifications will signal that you allow the package to be delivered at the said time and date.

In these cases, the customer accepts full responsibility for any loss or damage to these items once there is a delivery or attempted delivery. Furthermore, the customer is responsible if their package gets redirected to our warehouse and marked as unclaimed or undeliverable due to invalid/incomplete address.

Please e-mail us at concerns@shoprq.ph and we will provide you with the necessary assitance.

Kindly proceed with the transaction and then message us on Instagram (@shoprq.ph) or through e-mail (concerns@shoprq.ph) after receiving your confirmation email. We will happily make edits to the location of your order.

Please ensure to message us before your order is shipped out. Any changes after this time might incur additional charges. Furthermore, if the new address is farther from the billing address, we would need to charge additional fees. As proof, we will forward to you the invoice sent to us.