Privacy Policy
Privacy Policy
Last Updated: 08 / 25 / 2024
Welcome to (RQ) Return of Quality ("we," "us," "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA). This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.shoprq.ph (the "Site"), make purchases, or interact with us in any other way.
Our Commitment
We will collect Personal Information and Sensitive Personal Information in an appropriate manner;
We will inform you regarding the purpose of use for your Personal Information and Sensitive Personal Information, and use such information within the scope of such purpose;
We will take necessary and appropriate measures to safely manage Personal Information and Sensitive Personal Information;
Except where otherwise specified, we will not share or disclose Personal Information or Sensitive Personal Information to any third parties;
We will respond appropriately in the event that an individual contacts the appropriate point of contact regarding display, correction, deletion and/or termination of use of their respective Personal Information or Sensitive Personal Information.
1. Information We Collect
We may collect personal data when you visit, browse, interact or use our website through desktop, laptop, and mobile devices. This includes cookies or third party analytics which may be activated during the use of the website. We collect various types of information to provide and improve our services, including:
- Personal Information: This includes your first name, middle name, last name, email address, gender, date of birth, shipping address, billing address, contact numbers, social media accounts, payment information, and any other information you provide directly to us. We collect this information when you make a purchase, create an account, subscribe to our newsletter, or contact us.
- Usage Data: We collect information on how you interact with our website, such as your IP address, browser type, device information, pages viewed, and the date and time of your visit. This helps us improve our website and services.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze website traffic, and understand user behavior.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including sending order confirmations, shipping notifications, and providing customer support.
- Personalization: To personalize your experience on our website, such as recommending products and displaying content that matches your interests.
- Marketing and Communication: To send you promotional materials, newsletters, and other communications that may be of interest to you. You can opt out of these communications at any time.
- Audience Targeting: Locate look-alike interests similar to your behavior, on various media advertising such as but not limited to: Facebook, Instagram, Tiktok, YouTube and Google Search Engine Marketing (SEM).
- Improvement of Services: To analyze website usage, improve our products and services, and develop new offerings.
- Legal and Security Purposes: To protect our rights, prevent fraud, comply with legal obligations, and ensure the security of our website and users.
3. Legal Basis for Processing
We process your personal information based on any of the following legal grounds:
- Consent: You have given your consent to the processing of your personal information for one or more specific purposes.
- Contractual Necessity: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Legal Obligation: The processing is necessary to comply with a legal obligation to which we are subject.
- Legitimate Interests: The processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your fundamental rights and freedoms.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your
information with:
- Service Providers: We work with third-party service providers to perform tasks on our behalf, such as payment processing, order fulfillment, and email marketing. These service providers are obligated to protect your information and use it only for the services they provide.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
- Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users.
5. Data Security
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and
enforce our agreements. After this period, your information will be securely deleted or anonymized.
7. Your Rights
Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:
- Right to Be Informed: You have the right to be informed of the collection and processing of your personal data.
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to correct or update your personal information if it is inaccurate or incomplete.
- Right to Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Right to Object: You have the right to object to the processing of your personal information, including processing for direct marketing, automated processing, or profiling.
- Right to Data Portability: You have the right to request the transfer of your personal information to another data controller in a commonly used and machine-readable format.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that your rights under the DPA have been violated.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy
practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Minors’ Privacy
Our website is not intended for use by minors under the age of 18. We do not knowingly collect
personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting
the updated policy on our website. Your continued use of the website after such changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
RQ Apparel
(+63) 917 812 2293
concerns@shoprq.ph