Terms and Conditions

Terms and Conditions

Last Updated: 08 / 25 / 2024

Welcome to (RQ) Return of Quality ("we," "us," "our"). These Terms and Conditions ("Terms") govern your access to and use of our website www.shoprq.ph (the "Site"), and any purchases or services offered through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Site.

1. Use of the Site

  • Eligibility: You must be at least 18 years old or have reached the age of majority in your jurisdiction to use the Site and make purchases. By using the Site, you represent that you meet these requirements.
  • Account Registration: To access certain features of the Site, you may need to create an account. You agree to provide accurate and complete information during registration and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • Prohibited Activities: You agree not to engage in any of the following activities:

2. Product Information and Orders

  • Product Descriptions: We strive to provide accurate product descriptions and images on the Site. However, we do not warrant that the descriptions, images, or other content are error-free, complete, or current. If a product you purchase is not as described, your sole remedy is to return it in unused condition in accordance with our return policy.
  • Pricing: All prices on the Site are in Philippine Pesos (PHP) and are subject to change without notice. We reserve the right to correct any pricing errors that may occur. If an error affects your order, we will contact you with the correct pricing information and give you the option to confirm or cancel your order.
  • Order Acceptance: Your order is an offer to purchase products from us. We reserve the right to accept or reject your order at our discretion. Order acceptance is confirmed when we send you an order confirmation email. If we are unable to fulfill your order, we will notify you and issue a refund.
  • Payment: You agree to provide valid payment information at the time of purchase. We accept various payment methods, as indicated on the Site. Payment must be received in full before we process your order.
  • Shipping and Delivery: We will arrange for the shipment of products to you according to the shipping method you select at checkout. Shipping times are estimates and may vary. We are not responsible for delays caused by shipping carriers or customs processes.

3. Returns and Refunds

  • Return Policy: If you are not satisfied with your purchase, you may return the product in accordance with our Return & Exchange Policy, which is available on the Site. To be eligible for a return, products must be unused, in their original packaging, and returned within seven (7) days of receipt.
  • Refunds: Once we receive and inspect your returned item, we will process your refund within fourteen (14) days. Refunds will be issued to the original payment method. Shipping fees are non-refundable.

4. Intellectual Property

  • Ownership: All content on the Site, including but not limited to text, images, graphics, logos, videos, and software, is the property of (RQ) Return of Quality or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.
  • Restrictions: You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our express written consent. You may not use any trademarks, logos, or service marks displayed on the Site without our prior written permission.

5. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

6. Limitation of Liability

To the fullest extent permitted by applicable law, (RQ) Return of Quality and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or the products purchased through the Site. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

7. Indemnification

You agree to indemnify, defend, and hold harmless (RQ) Return of Quality and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or related to your use of the Site, violation of these Terms, or infringement of any intellectual property or other rights of any person or entity.

8. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of laws principles.
  • Dispute Resolution: Any disputes arising out of or related to these Terms or your use of the Site shall be resolved through amicable negotiations. If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the courts of Quezon City, Philippines.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Terms on the Site. Your continued use of the Site after such changes constitutes your acceptance of the updated Terms.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

(RQ) Return of Quality
(+63) 917 812 2293
concerns@shoprq.ph